Skip to content
Comma Compliance Docs

Setting Up Signal Archiving

Signal is an encrypted messaging platform increasingly used in financial services. Comma captures Signal messages for compliance archiving while preserving the end-to-end encryption that makes Signal secure.

How Signal capture works

Section titled “How Signal capture works”

Signal capture uses the same QR-code pairing approach as WhatsApp. Comma registers as a linked device on the user’s Signal account, receiving a copy of messages for archiving without modifying the user’s experience.

Prerequisites

Section titled “Prerequisites”
  • Admin access to your Comma dashboard
  • The “Allow your team to connect” toggle enabled for Signal
  • Each user needs their Signal app open on their phone during pairing

Setup steps

Section titled “Setup steps”

Admin setup

Section titled “Admin setup”
  1. Log in to the Comma dashboard
  2. Navigate to Integrations
  3. Find Signal under available platforms
  4. Toggle on “Allow your team to connect”

The Signal integration card with the Allow your team to connect toggle enabled

User setup

Section titled “User setup”
  1. Log in to the Comma dashboard
  2. Navigate to Integrations > Personal Integrations
  3. Click Connect under Signal
  4. A QR code will appear on screen

QR code pairing screen for Signal displayed in the Comma dashboard

  1. Open Signal on your phone
  2. Go to Settings > Linked Devices

Signal phone screen showing the Linked Devices menu with Link a New Device option 7. Tap Link New Device and scan the QR code 8. Confirm the link on your phone when prompted

Troubleshooting

Section titled “Troubleshooting”

Link failed or timed out - Signal’s linking process has a short timeout window. Make sure your phone has a stable internet connection and try again.

Messages from before pairing - Comma captures messages from the point of pairing forward. Historical messages sent before the integration was connected are not retroactively captured.

What’s next

Section titled “What’s next”